Privacy PolicyLast modified: [02.02.2026]Smarter Heat Inc. (“Smarter Heat,” “Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, disclose, and safeguard personal data when you access or interact with this website (the “Website”) and related services.By submitting your information through the Website, you consent to the collection and use of your data as described in this Privacy Policy.Information We CollectWe collect personal information that you voluntarily provide to us, including when you:- Submit an inquiry or sign up for updates
- Place a pre-order or make a payment
- Communicate with us regarding your order or support requests
This may include:- Full name
- Email address
- Telephone number
- Responses to qualifying questions related to your water heating system (such as boiler type, volume, and Wi-Fi availability)
We may also collect limited technical information automatically, such as IP address, browser type, device identifiers, timestamps, and server or security logs, which are used to maintain the security and functionality of the Website.We do not intentionally collect sensitive personal information.How We Use Your InformationWe use your personal information for legitimate business purposes, including to:- Process and manage pre-orders and payments
- Communicate with you about your order, delivery status, or account
- Provide customer support and respond to inquiries
- Improve our Website, products, and services
- Comply with legal, accounting, and regulatory requirements
- Prevent fraud and ensure the security of our systems
We do not use your personal information for third-party marketing or advertising purposes.PaymentsPayments made through the Website are processed by third-party payment service providers. Smarter Heat does not store full payment card details on its own servers. Payment providers process your information in accordance with their own privacy policies and applicable regulations.Data RetentionWe retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When personal data is no longer required, it is securely deleted or anonymized.Sharing and Disclosure of InformationSmarter Heat does not sell or rent your personal information.We may share personal information only with:- Service providers who assist with payment processing, hosting, analytics, communications, logistics, or customer support, under contractual confidentiality obligations
- Legal or regulatory authorities when required by law
- Successor entities in the event of a merger, acquisition, or asset sale
Data SecurityWe implement reasonable administrative, technical, and organizational measures designed to protect personal information. However, no system can guarantee absolute security, and you provide information at your own risk.Children’s PrivacyThe Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.Your RightsDepending on your location, you may have rights regarding your personal information, including the right to:- Access your personal data
- Request correction or deletion
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at support@smarter-heat.com. We will respond in accordance with applicable laws.Changes to This PolicyWe may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last modified” date.