Returns & Refunds
Last modified: [02.02.2026]
This Returns & Refunds Policy applies to pre-orders and purchases made through the Smarter Heat Inc. website.
By placing a pre-order or making a payment, you agree to the terms outlined below.

Pre-Order Cancellations
You may cancel your pre-order at any time before the device has shipped by contacting Smarter Heat at support@smarter-heat.com.
Unless otherwise stated at the time of purchase:
  • Any upfront payment made at the time of pre-order is refundable upon cancellation before shipment
  • Refunds will be issued to the original payment method within a reasonable processing time
Once the device has shipped, cancellation is no longer possible, and the return process described below applies.

Returns After Delivery
If you are not satisfied with your Smarter Heat device, you may request a return within 30 days of delivery, subject to the following conditions:
  • The device must be returned in its original condition and packaging
  • The device must not be damaged, altered, or improperly installed
Smarter Heat reserves the right to inspect returned devices before issuing a refund.

Refund Amounts
Refunds may include:
  • The purchase price paid for the device
Refunds do not include:
  • Delivery or shipping charges
  • Duties, customs fees, or other third-party charges
Refunds are issued after the returned device has been received and approved.

Defective or Damaged Products
If your device arrives damaged or defective, please contact us within 7 days of delivery.
In such cases, Smarter Heat may, at its discretion:
  • Replace the device at no additional cost
  • Repair the device
  • Issue a refund
This does not limit your rights under applicable consumer protection laws.

Non-Returnable Situations
Returns or refunds may not be accepted for:
  • Damage caused by improper installation or misuse
  • Normal wear and tear
  • Unauthorized modifications or repairs
  • Failure to follow provided instructions

How to Request a Return or Refund
To request a cancellation, return, or refund, please contact support@smarter-heat.com
Please do not send products back without prior authorization.

Chargebacks and Payment Disputes
If you have a question or issue with your order, please contact Smarter Heat before initiating a chargeback or payment dispute. We are committed to working with customers in good faith to resolve concerns.

Policy Updates
We may update this Returns & Refunds Policy from time to time. Updates will be posted on this page with a revised “Last modified” date.