ShippingLast modified: [02.02.2026]This Shipping Policy applies to all orders and pre-orders placed through the Smarter Heat Inc. website.Order ProcessingOrders and pre-orders are processed after the required payment (or applicable portion of payment) has been received and confirmed.Shipping CostsDelivery and shipping costs are not included in the product price unless explicitly stated otherwise.Shipping fees will be calculated and communicated separately before shipment or at checkout, as applicable.Shipping DestinationsSmarter Heat ships to select domestic and international destinations. Available shipping regions and methods may vary and are subject to change.Customers are responsible for providing accurate and complete delivery information.Estimated Delivery TimesAny delivery dates or timelines provided are estimates only and are not guaranteed.Delivery timelines may be affected by factors outside of Smarter Heat’s control, including manufacturing schedules, logistics partners, customs clearance, or unforeseen delays.Tracking and NotificationsWhen available, shipping confirmation and tracking information will be provided once an order has been shipped.Customs, Duties, and TaxesFor shipments outside the US and Canada, customers are responsible for any customs duties, import fees, or local charges imposed by the destination country.Failed DeliveriesIf a shipment is returned to Smarter Heat due to incorrect address information, failed delivery attempts, or refusal by the recipient, additional shipping fees may apply before reshipment.Shipping Issues and SupportIf you experience issues with your shipment, please contact Smarter Heat at support@smarter-heat.com. We will make reasonable efforts to assist in resolving shipping-related concerns.Policy UpdatesWe may update this Shipping Policy from time to time. Any updates will be posted on this page with a revised “Last modified” date.